FAQ
Looking for some more Hustle details? Our FAQs will help you get ready for your sweat session as well as guide you through purchasing classes.
If you still can’t find what you need, give our team a call or stop by the studio.
THE HUSTLE WORKOUT
Which class should I choose?
Read through the class descriptions and choose one that sounds fun and challenging to you. We highly encourage you to try a variety of Hustle workouts as they are all designed to leave you feeling motivated, strong and excited to lead your best life.
What if I’m new to working out, dealing with injuries or it has been a long time?
Are there beginner classes?
How often should I go to Hustle?
Need more information on when and how to work out, ask a coach or book in a private training session.
How long will it take to see results?
BUYING CLASS PACKAGES
Do you have any special pricing for first timers?
How do I purchase classes?
Where can I see details about my package?
What packages do you offer for buying classes?
Help, I’m having problems with my account.
– If it is a password issue, try resetting it through the login page.
– Sometimes your web browser needs to be updated.
– Check your credit card information, it might need to be updated.
– If nothing seems to work, give us a call or stop by the studio.
Can I share my class package?
Can I freeze my class package or membership?
When you are ready to return, we will re-activate your membership at the pricing you had but please note if new pricing went into effect while you were away your membership will be subject to the new prices at the end of your current membership contract.
BOOKING A CLASS
Where do I book a class?
What is the cancellation policy, or I miss class?
If you cancel less than 12 hours before class starts this is considered a late cancel and you will forfeit the class if you are on a class pack.
If you late cancel (less than 12 hours) and you are on a membership package your credit card on file will be charged $20 for the missed class.
How far in advance can I book a class?
What if I’m late for class or cutting it really close to the start?
In order to preserve the experience for others and to ensure a safe environment, we cannot admit anyone who arrives after the scheduled class start time. After our class start time, you will be considered a late cancel subject to our cancellation policy and are welcome to book into the next class that works for your schedule.
On the flip side, we politely ask that you do not leave early. We are working hard to create positive, focused energy in the room for the entire class time.
The exception to this policy is for our Prenatal and Postpartum classes. We know for our mamas that sometimes just making it to class is a win for the day. Our coaches can help with late entry or leaving early for the comfort of mama and baby as needed.
Can I just show up for class without reserving a spot?
What is the waitlist policy?
If you secure a spot more than 12 hours before the scheduled start time of the class, we will notify you by email. If a spot doesn’t open by then, you still have a chance of getting in. Just show up at least 5 minutes before class starts and once, we have our no-show count we’ll start going through the wait list in order.
Can I change my class reservation?
ANYTHING ELSE YOU SHOULD KNOW
What do I wear or bring to class?
Do you offer child minding services or can I leave my pet in the lobby?
What is your return policy?
What amenities are available at Hustle?
Should I eat before class?
Can I workout with an injury?
Can I participate in class while pregnant or if I just had a baby?
At Hustle, we do offer classes specially geared towards mamas and babies, so please check out our class listing for additional options!
Is there a cell phone policy in the studio?
We do understand that emergencies do happen, so we highly suggest your VIPs know where you are for your workout so they reach the front desk if you are needed.
Is there a minimum age to workout at Hustle?
Is there a Hustle app?
Is my data secure that I share with Hustle?
FIRST TIMERS
Before Class – Get Started
Plan on arriving 15 minutes before your first class so we can give you a tour of the studio and introduce you to your Trainer.
During Class – Let's Hustle
We have water for purchase or you can bring your own water to stay hydrated during class.
After Class – What's Next
GET UPDATES IN YOUR INBOX
STAY IN TOUCH
We acknowledge and respect the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples on whose traditional territory we move our bodies on each day.